FAQs

1. What is The Doggo Paradise?

The Doggo Paradise is an online haven for all things dog-related! We're your go-to destination for premium dog products, including food, treats, accessories, and more.

2. What sets The Doggo Paradise apart from other dog stores?

At The Doggo Paradise, we're not just a store; we're a community of passionate dog lovers. Our curated selection, personalized customer service, and commitment to canine well-being make us stand out. We're dedicated to creating a paradise for your furry friends.

3. How do I place an order?

Ordering from The Doggo Paradise is easy! Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to provide shipping information and payment details. Once your order is confirmed, get ready for a tail-wagging delivery!

4. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. 

5. Can I modify or cancel my order after it's been placed?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

6. When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

7. How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

8. What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

9. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Euro, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.